Free return shipping is offered to customers located in the United States only. To return one or more items from an order, all of the following conditions must be met:
- The return must be made within 30 days of the delivery date of online purchase.
- The item must be in its original, unused, unaltered and unwashed condition.
- The item must be returned with the tags and packaging in their original condition. Items returned with tags removed will not be eligible for return.
All original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric. Apparel with visible deodorant or makeup will not be eligible for return.
if you believe an item to be defective or damaged, please contact our Customer Care team at firstname.lastname@example.org so that they can help resolve the issue.
Sans Gêne reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.
To initiate a return, please contact our Customer Support team to assist you with the return process.
Sans Gêne does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.
Once the returned merchandise has been quality checked and approved, Sans Gêne will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees and duties will not be refunded.