Privacy policy

Effective Date: June 26, 2025

Sans Gêne Studios, LLC ("Sans Gêne," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you use our websites, mobile applications, online services, and any other service where this policy is posted (collectively, the "Services").

If you are a California resident, please see the "Notice to California Residents" section below. If you are located in the European Economic Area, United Kingdom, or Switzerland, please see the "Note to Individuals in the EEA, UK and Switzerland" section.

INFORMATION WE COLLECT

Information You Provide to Us:

Account and Profile Information: When you create an account, place an order, or interact with us, we collect your name, email address, shipping and billing addresses, phone number, payment details, and any other information you choose to provide.
Payment Information: If you make a purchase, we may collect your payment card details through a secure third-party payment processor.
Communications: When you contact us, including via Customer Service, we collect the content of your message, your contact information, and any attachments. We may also record calls for training and support purposes.
Other Submissions: If you use features like virtual try-ons, submit reviews, or participate in surveys, we may collect related information, including image data or biometric data where applicable.

Information We Collect Automatically:

Location Information: We may derive your approximate location from your IP address.
Device and Usage Information: This includes information about your browser, device type, OS, IP address, referring URL, interactions with the Services, and timestamps.
Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to recognize you, track interactions with our Services, and personalize content and ads. Please see our Cookie Policy for more details.

Information from Third Parties:

Linked Services: If you connect your Sans Gêne account with a third-party service (e.g., Instagram or Facebook), we may receive information from those services.
Other Third Parties: We may obtain additional data from analytics providers, marketing partners, or other third-party sources to improve our Services and marketing efforts.

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

To process orders and returns;
To personalize and improve your experience on our Services;
To communicate with you about your account, orders, returns, or inquiries;
To send marketing communications that may interest you;
To detect, investigate, and prevent fraudulent or unauthorized transactions
To comply with legal obligations;
To support internal operations, including research and analytics.

HOW WE DISCLOSE YOUR INFORMATION

We may disclose your information:

To affiliates and subsidiaries;
To service providers who assist in payment processing, shipping, marketing, or IT services;
To third-party partners with whom we integrate (e.g., social media platforms);
To analytics and advertising partners (see Opt-Out section);
As part of a business transaction such as a merger or asset sale;
As required by law, including to law enforcement or in litigation.
With your consent or at your direction.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on your jurisdiction, you may have rights to:

Access or request a copy of your data;
Correct or update personal information;
Delete personal information;
Object to certain uses or withdraw consent;
Opt out of targeted advertising or data "sales" as defined by law.

To exercise your rights, contact us at: support@sansgenestudios.com

TARGETED ADVERTISING AND COOKIE OPT-OUT

To manage cookie preferences or opt out of targeted advertising:

Enable a Global Privacy Control (GPC) in your browser;
Use tools such as www.aboutads.info/choices.

ACCOUNT MANAGEMENT

To update or delete your account, contact: support@sansgenestudios.com

MARKETING COMMUNICATIONS

You may unsubscribe from our promotional emails at any time via the link provided in the email.

INTERNATIONAL USE

Sans Gêne operates in the U.S. and may process your data in the U.S. or other countries. These jurisdictions may have different data protection laws than your country of residence.

CHILDREN'S PRIVACY

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

DATA SECURITY

We implement safeguards designed to protect your information. However, no method of transmission over the Internet is 100% secure.

DATA RETENTION

We retain your information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

NOTICE TO CALIFORNIA RESIDENTS

This section provides additional disclosures for California residents under the California Consumer Privacy Act (“CCPA”).

In the past 12 months, we have collected the following categories of personal information: identifiers (such as name, contact information, and device identifiers); commercial information (such as purchases and order history); internet or other electronic network activity information (such as interactions with our website); approximate location data; inferences (such as shopping preferences); demographic information (such as age or gender); and any other information you choose to provide (such as customer support communications).

This information may be disclosed to our affiliates, service providers, fulfillment partners, analytics providers, marketing partners, cloud storage providers, fraud prevention partners, web hosting providers, and providers of third-party integrations, for purposes such as order fulfillment, customer service, marketing, analytics, and legal compliance.

Some of our third-party advertising and analytics practices may be deemed a “sale” or “sharing” of personal information under the CCPA. In the last 12 months, we may have “sold” or “shared” identifiers and internet activity to marketing and advertising partners for the purpose of targeted advertising.

California residents have the right to:

Know what personal information we collect and how we use it;
Request access to or deletion of their personal information;
Opt out of the sale or sharing of their personal information;
Correct inaccurate personal information;
Limit the use of sensitive personal information, if applicable
Not be discriminated against for exercising their privacy rights.

To exercise your rights, or to opt out of the sale or sharing of your personal information, please contact us at support@sansgenestudios.com or enable a Global Privacy Control (GPC) in your browser. You may also designate an authorized agent to act on your behalf. We will take steps to verify your request by matching identifying information you provide with information we have on file.

We do not knowingly sell or share personal information of individuals under the age of 16.

NOTICE TO INDIVIDUALS IN THE EEA, UK AND SWITZERLAND

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you have certain rights and protections under applicable data protection law.

Legal Basis for Processing: We rely on the following legal bases for processing your personal data:

Necessity: to perform our contractual obligations, such as processing and fulfilling your orders;
Legitimate Interests: to conduct business operations, including marketing, fraud prevention, and improvement of our Services, provided these interests are not overridden by your rights;
Consent: for certain activities, such as sending marketing communications, where you have provided consent;
Legal Obligation: to comply with legal and regulatory requirements.

Your Rights: You may

Access, correct, update, or request deletion of your personal data;
Object to or request restriction of processing of your personal data;
Withdraw your consent at any time where processing is based on consent
Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@sansgenestudios.com.

Data Transfers: We may transfer your personal data to the United States or other countries outside your jurisdiction. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including standard contractual clauses approved by the European Commission or other legal mechanisms.

Data Retention: We retain your information for as long as needed to provide Services, fulfill the purposes described in this policy, or as otherwise required by law.

Questions or Complaints: If you have concerns about how we process your data, you may contact us at support@sansgenestudios.com, or reach out to your local data protection authority:

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" above and, if appropriate, notify you by email or notice on our website.